RETURN CONDITIONS

zeynepbuyukbay.com, For every 200 ₺ or more orders you place in all provinces within the borders of Turkey, it offers free shipping service through its domestic company. When there is a situation caused by the product in your return / exchange requests, the shipping cost belongs to zeynepbuyukbay.com. In order to benefit from this service, you need to send the products you will send to us with Yurtiçi Kargo company. The fees of the cargoes sent through another cargo company other than Yurtiçi Kargo are not covered by the zeynepbuyukbay.com. Since all of our products are discounted, the shipping fee belongs to the Customer in other return and exchange requests in order to reflect these discounts to you continuously.

In these cases, you can pay the shipping fee when sending the product, or you can send it with a discounted amount from our contracted cargo company with our customer number. In cases where there is no defect in the product in the shipments you make with counterpayment, the shipping fee valid on our site will be deducted from the amount to be returned to the customer.

When shipping, you can contact the Yurtiçi Kargo branch, as the buyer Tümcül Şifa ve Doğal Ürünler ve Danışmanlık San. You need to give the customer number of Tic. Ltd. Şti and make your shipment as a file. In the case of cargoes not sent in this way, the extra cargo price that will be over the agreed amount belongs to the customer and will be deducted from the amount to be returned.

*Products Damaged During Transportation

Damaged goods during transportation should not be taken into delivery and a report of the damage should be kept to the transport company. The product should not be returned due to small dents that may be in the box and packaging so as not to damage the product. However, after receipt by you, the transportation company shall be deemed to have fulfilled its duty. After the damage report of the unaccepted product is delivered to our store by you, our Store will deliver the new product to you in the healthiest way as soon as possible.

* Faulty Products

Please send the e-mail containing your invoice and order numbers to the [email protected] address, specifying the faulty products that cannot be noticed during delivery and occur in the application. If your reason for return is deemed appropriate, after sending the invoice to our store with the returned product, the faulty product will be replaced with a new one; Transportation costs due to return will be borne by you

Yurtiçi Cargo 

I want to return the product I bought, what should I do?

zeynepbuyukbay.com' If you are not satisfied with the product(s) you have purchased from , you may return it within seven (7) days of receipt, provided that you do not use it. The products to be returned in order to make the return process; it must not have been used, damaged, re-saleable has not been disturbed, the label must not be damaged and the boxes and accessories sent with it must not have been damaged. Return/exchange transactions of products that do not comply with the specified conditions cannot be carried out. In Bundle (Multiple products grouped together and sold at once) products, the products cannot be returned alone, they must be returned all together.

To be able to start your return process [email protected] e-mail address, +90531 785 62 79 phone and Whatsapp number or by filling out the return & exchange form on the back of your invoice completely and send it to us with the product / products you want to return.

When sending us the products you want to return; you need to ship all copies of your invoice by putting them in the cargo package. VAT and other legal expenses will be refunded from the return amounts of the products whose invoice is not sent.

When to process a refund?

Your order that you have sent to zeynepbuyukbay.com for return is first checked by the "Quality Control Department". Orders that have been returned will receive an automatic information email confirming that they have been refunded and the product will be returned to the credit card you paid for.

The time it takes for your refund to appear on your statement varies depending on your bank. If there is a delay in reflecting your refund to your credit card, you can get detailed information from your bank.

I want to change the product I bought, what should I do?

zeynepbuyukbay.com' If you are not satisfied with the product(s) you have purchased from , you may carry out the exchange process for seven (7) days provided that you do not use it. The products to be exchanged in order to carry out the exchange process; it must not have been used, damaged, re-saleable has not been disturbed, the label must not be damaged and the boxes and accessories sent with it must not have been damaged. Return/exchange transactions of products that do not comply with the specified conditions cannot be carried out. For Bundle (where more than one product is grouped together and sold at once), the products cannot be returned alone, they must be returned all together.

To be able to start your exchange process [email protected] e-mail address, +90531 785 62 79 phone and Whatsapp number or by filling out the return & exchange form on the back of your invoice completely and send it to us with the product / products you want to exchange. The product / products you have requested for exchange are not reserved, and after the control of the product / products you send for exchange, the product you have requested is available in our stocks, the exchange is carried out. If the product you have requested is not available in our stocks, you can refund the credit card you have purchased according to your request or a gift certificate can be defined up to the amount to be refunded, so you can use this gift certificate on the site at any time. 

After the product reaches us, your exchange process is made within 24 hours and your new orders are delivered to the cargo and your transaction is completed. Our estimated delivery time is calculated on a business day, so the time quoted does not include weekends and public holidays. Your orders that you have placed between these periods are delivered to the cargo within the first business day.

When sending us the products you want to exchange; you need to ship all copies of your invoice by putting them in the cargo package.

How much do I have to pay for a Return/Exchange?

zeynepbuyukbay.com' In your purchases from the company, in your return / exchange transactions, in cases where the product is defective, the shipping price belongs to zeynepbuyukbay.com. In other cases, it belongs to the customer.

When there is a situation caused by the product in your return / exchange requests, the shipping cost belongs to zeynepbuyukbay.com. In order to benefit from this service, you need to send the products you will send to us with Yurtiçi Kargo company. The fees of the cargoes sent through another cargo company other than Yurtiçi Kargo are not covered by the zeynepbuyukbay.com. Since all of our products are discounted, the shipping fee belongs to the Customer in other return and exchange requests in order to reflect these discounts to you continuously. In these cases, you can pay the shipping fee when sending the product, or you can send it with a discounted amount from our contracted cargo company with our customer number. In cases where there is no defect in the product in the shipments you make with counterpayment, the shipping fee valid on our site will be deducted from the amount to be returned to the customer.

When making your shipments, you can contact the Yurtiçi Kargo branch, as the buyer, Integral Healing and Natural Products and Consultancy San. Tic. Ltd. Şti.' s customer number and make your shipment as a file. In the case of cargoes not sent in this way, the extra cargo price that will be over the agreed amount belongs to the customer and will be deducted from the amount to be returned.